AMACS Level - 2

AMACS LEVEL 2

WHAT TO EXPECT

Level 2 is more suited to School Owners, but also for developing their own team.

This course help instructors train students in self defence to an

intermediate level and higher. It covers class planning, delivery,

reviewing performances and making improvements.

The main focus is on customer service and their experience from the first sign up to the classes, payments and ongoing PR. It includes staff communication and responding to emergency incidents inline with

government workplace laws.

Course Content

Program planning and facilitation with groups
Provide customer service.
Communicating effectively.
Responding to emergencies in an efficient and effective manner
Instructing intermediate martial arts skills.
Reviewing and evaluating performance.

PROGRAM REQUIREMENTS

Who is this course aimed at?

This is for existing martial arts instructor / assistants who are looking for a better understanding school operations and running classes. Experienced teachers (black belt level equivalent) will gain a lot of value from this course, as they work towards Senior Instructor status. Students are especially attracted to this course because of the relevant modules and the accredited /certified instructor status that they don't have to keep repeating the same old course to maintain they competency.

Prerequisites for enrolling for this course:

Currently training at a martial arts school and is working / planning to work to help the Chief Instructor or Owner take classes or run the school.

LEARNING OUTCOMES

Identify participant needs and expectations.

As per Level 1 but going deeper into what cleitns need.
Plan an intermediate self-defence program.

Whether its a 4 hour/week program it needs to be mapped out so participants from all backgrounds can follow safely.
Instruct an intermediate martial arts skills program.

You have alreay created a basic plan from Level 1 now this unit helps you create a higher level program.
Evaluate and review performance of self, and the program, and identify potential improvements.

Building on Level 1 and going into more structure of find more areas to improve a student's improvement.

Deliver quality customer service and respond to special client requirements.

Customer service covers many areas in the lead up to your teaching, during and after class. It also covers PR, payment transactions and social boundries.
Coordinate and monitor participant response to emergency situations.

Having all instructors up to date on first aid is vital in running programs. Having the appropriate response to an incident is vital fo rthe safety of your client and future of your business.
Develop effective working relationships, using a range of communication mechanisms.

Running a business you need to understand staff relationships, recruitment, OH&S laws, entitlements and gthe right way to convey them.
Work safely and contribute to the management of Workplace Health and Safety whilst minimising risk.

This is an extention of the previous unit and goes into more functional details of how to run your business safely and with the appropriate compliance. Self auditing is better than being audited by an OH&S officer.